Duration: 11 days, 1 hour and 51 minutes

Affected Components: SoulSteel

Jun 11, 11:24:52 GMT+0
Resolved - This incident has been resolved..

May 1, 21:51:50 GMT+0
Monitoring - We've been working today on getting access restored to as many people as possible. The majority of affected players have been restored, and we're working with Mojang to restore the remaining profiles as soon as we can - thanks for bearing with us! We plan to give out compensation for the downtime next week. Monday is a bank holiday in the UK, so we will start looking into this on Tuesday..

May 1, 09:12:56 GMT+0
Monitoring - We're now working to recover the data of everyone that was affected. We hope to restore everyone by the end of the working day today (BST) - that said, recovery is a complicated manual process that takes a lot of time, so it may take longer. If you are unable to join SoulSteel, or believe you have been affected by the issue, please contact our support team at <https://support.soulsteel.net> if you haven't already. Thank you once again for your continued patience while we get everything sorted!.

Apr 30, 16:42:50 GMT+0
Monitoring - Good news, the server is back online! The dev team have investigated the issue and the server is now free of that pesky bug. We have temporarily banned those affected while we go through the recovery process. Once progress is restored, they will regain access to the server. Once that's all done, we'll look into compensation for the downtime and for those with active boosts during that downtime. Thank you all so much for your patience while we sorted this out.

Apr 30, 15:27:42 GMT+0
Identified - We believe that we have found the root cause of the issue, and are continuing to work with Mojang to rectify it. We hope to have another update to share soon..

Apr 30, 09:33:57 GMT+0
Investigating - We are aware of issues with some players losing their progress when joining or moving between game servers. We are therefore temporarily taking SoulSteel offline while we investigate to prevent any further issues..

Duration: 9 days, 19 hours and 41 minutes

Affected Components: SoulSteel

Apr 17, 07:23:05 GMT+0
Resolved - We have now compensated everyone who had an active booster or the Voyager's Concord rank during the downtime. Thanks for your patience while we got everything sorted!.

Apr 10, 11:33:23 GMT+0
Monitoring - We have now restored every affected player's data - if you think you're still missing something, please send our support team a message at [https://support.soulsteel.net.](https://support.soulsteel.net) We're now preparing to compensate everyone for the extended downtime. We plan to do this in two stages: \- First, we'll compensate everyone who was unable to play during the downtime. We hope to have this done by the end of the working day today (BST). \- After that, we'll look to compensate everyone who missed out on active boosters or Voyager's Concord rank time. This will take a bit longer due to the way that boosters and rank time interact with the Minecraft Marketplace, but we're working with Mojang to compensate everyone as soon as we can. Thank you once again for your continued patience!.

Apr 9, 23:17:06 GMT+0
Monitoring - We have confirmed with Mojang that they have rolled out a fix and are now working to get SoulSteel back up and running! It will reappear in the servers tab shortly. We believe we have identified every affected player whose progression was affected and have a copy of their data to restore. However, restoring that data is a complicated process that takes a lot of time, so a small number of affected players will be temporarily unable to join SoulSteel while we work through everyone. We hope to restore access to everyone by the end of the working day tomorrow (BST). If you have any questions, or believe you are still missing data, please do not hesitate to contact our support team at <https://support.soulsteel.net>. Thank you all once again for your patience and understanding while we've worked to get this resolved..

Apr 9, 15:40:50 GMT+0
Identified - I'm pleased to report that we're making progress! We believe that we've found the root cause of the issue, we're actively working with the Mojang services teams to get it fixed. We also think that we've identified every affected player and will be restoring any lost data right back to where it was. Right now our main focus is on getting SoulSteel back up and running, but we also know that a lot of players had the Voyager's Concord rank or boosters active when we went down. Once we're open, we'll look at our options to compensate everyone for lost time. Thanks for bearing with us while we get everything sorted - we really hate taking down SoulSteel for any longer than we absolutely have to, but we hope to be back soon!.

Apr 9, 12:00:26 GMT+0
Identified - Thank you for your continued patience while we battle with this bug. It's proving difficult to resolve, but the combined efforts of Mojang and The Dev team are working hard to bring it to heel and protect your progress. We still don't have a timeline for when the server will be back online, but we are doing all we can to get it back to you. Thank you again.

Apr 8, 19:14:39 GMT+0
Identified - Just a quick update to say that we're still working on it! We don't have any new info to report just yet, but rest assured we'll post another update here as soon as we do..

Apr 8, 08:18:47 GMT+0
Identified - We're continuing to work with Mojang to investigate and fix this issue. We really want to make sure that it's properly resolved, so it may still be some time before we bring SoulSteel back online - we'd hate for anyone to lose their hard-earned progress! Thank you for your continued patience - we hope to have another update later today..

Apr 7, 22:03:08 GMT+0
Identified - We’re still working to get the issue fixed, and to make sure everyone’s progress is right back where it’s meant to be. It’s getting late here in the UK, so we’re calling it a day here, while our friends at Mojang are continuing to work on the issue. We hope to have another update soon!.

Apr 7, 15:28:21 GMT+0
Identified - We believe that we have found the cause of the issue, and are now working to fix it. We are also working with Mojang to restore any lost progression data, which may take some time. Thank you for your patience while we get everything sorted out!.

Apr 7, 11:41:43 GMT+0
Investigating - We are aware of issues with some players losing their progress when joining or moving between game servers. We are temporarily taking SoulSteel offline while we investigate to prevent any further issues..

Duration: 22 days, 11 hours and 28 minutes

Affected Components: SoulSteel

Apr 17, 07:23:17 GMT+0
Resolved - This incident has been resolved..

Mar 31, 18:14:32 GMT+0
Monitoring - Mojang are currently rolling out Minecraft version 1.26.12 which will fix this issue. Thank you once again for your continued patience!.

Mar 30, 15:57:28 GMT+0
Identified - We have confirmed that Mojang is aware of the issue and is working on a fix, which is expected to go out in an upcoming Minecraft hotfix. Thank you for your patience while we get this sorted!.

Mar 25, 19:55:46 GMT+0
Investigating - We have been made aware of an issue affecting Nintendo Switch players, who cannot connect to multiplayer experiences including SoulSteel. This issue is unfortunately out of our control, but we are working with Mojang to get it resolved as soon as possible..

Duration: 2 hours and 52 minutes

Affected Components: SoulSteel

Nov 21, 23:14:54 GMT+0
Resolved - This incident has been resolved..

Nov 21, 23:05:01 GMT+0
Monitoring - We have rolled out a fix for UI screens not opening correctly (for example, when you talk to an NPC), and will continue to monitor the server to ensure no more issues crop up. If you have any issues, please let us know in our Discord server (<https://soulsteel.net/discord>)!.

Nov 21, 22:31:21 GMT+0
Identified - We have made a configuration change which has opened the Sundered City dungeon back up to players on 1.21.124\. We're still working on an issue where UI screens don't open..

Nov 21, 21:39:23 GMT+0
Identified - We believe that we've identified the issue, we are now working on a fix. .

Nov 21, 20:23:00 GMT+0
Investigating - We are currently investigating some issues affecting players on Minecraft 1.21.124\. We will post another update here as soon as we have more information..

Duration: 32 minutes

Affected Components: SoulSteel

Nov 6, 19:17:13 GMT+0
Resolved - This incident has been resolved..

Nov 6, 19:00:04 GMT+0
Monitoring - The issue with our hosting provider has now been resolved..

Nov 6, 18:45:16 GMT+0
Identified - An issue with our hosting provider is causing issues with SoulSteel, where it's not appearing in the server listing. The issue is unfortunately out of our control, but we are continuing to monitor the situation..

Duration: 16 hours and 29 minutes

Affected Components: SoulSteel

Oct 30, 09:05:31 GMT+0
Resolved - This incident has been resolved..

Oct 29, 23:20:48 GMT+0
Monitoring - The issue with our hosting provider has now been resolved, and SoulSteel is starting to come back online!.

Oct 29, 22:51:19 GMT+0
Identified - We're still working with our hosting providers to get SoulSteel back up and running. We're hoping to be fully back up and running soon, thank you for your patience! (There was previously a message here stating that the issue had resolved - this was posted in error, we're still working on getting everything back up. Sorry for the confusion!).

Oct 29, 16:36:07 GMT+0
Identified - An issue with our hosting provider is causing issues with both SoulSteel and Minecraft as a whole. The issue is unfortunately out of our control, but we are continuing to monitor the situation..

Duration: 4 hours and 38 minutes

Affected Components: SoulSteel

Oct 19, 17:05:17 GMT+0
Resolved - We've just given some compensatory boosts to every player that had boosts active during the downtime. Thanks for bearing with us!.

Oct 19, 15:42:32 GMT+0
Resolved - SoulSteel is now fully back up and running! We'll work over the coming days to compensate players that had boosts active during the downtime..

Oct 19, 13:42:12 GMT+0
Monitoring - We've managed to find a workaround for the issue, and will be turning the servers back on shortly. SoulSteel will appear back in the server list soon - thank you for bearing with us!.

Oct 19, 12:59:06 GMT+0
Investigating - We're continuing to work with our hosting partners to identify and fix the issue. Unfortunately it's a complicated issue that may take some time to properly diagnose and fix, but we're all working to get SoulSteel back up and running as soon as possible. Thank you for your continued patience! We hope to have another update later this afternoon/evening..

Oct 19, 11:04:39 GMT+0
Investigating - We've taken SoulSteel offline while we investigate some backend issues. Thank you for your patience while we look into this!.